Eligible condition
Unworn and protected
Items must be unworn, unwashed, undamaged, and returned with original tags and packaging. Swimwear must have its hygiene liner fully attached.
Customer care
Returns
A straightforward 30-day return process, with swim hygiene requirements explained before you order.
30-day return window.Contact us within 30 days of delivery before sending an item back.
Return costs
Know before you send
Original shipping charges, duties, and return postage are not refundable unless the item is faulty or incorrect. Use a tracked service and keep proof of postage.
Final sale
Clearly marked items
Items marked Final Sale are not eligible for change-of-mind returns. Statutory consumer rights for faulty or misdescribed goods remain unaffected.
Refund timing
Inspection first
Approved refunds are sent to the original payment method within 5–10 business days after the return is received and inspected. Your bank may need additional time.
Start here
Request return instructions.
Send your order number, the email used at checkout, the item you want to return, and the reason for return. Do not send a parcel before receiving confirmation.
Contact customer care